We at KidsPlay Sports are committed to offering a fair and flexible cancellation and refund policy. Below are the details governing cancellations and refunds:
Full Refund Policy
Participants are entitled to a full refund of the registration fee if they choose to withdraw from a program, class, or camp up to 14 days prior to the start date. No questions will be asked, and the refund will be processed promptly. If you choose to withdraw after the 14-day grace period, an administrative fee of $25 will be charged.KidsPlay Sports reserves the right to merge classes based on registration numbers. If you are moved into a program that you are not happy with, we will refund you the full amount paid.
Field Closures, Air Quality, and Inclement Weather
In the event of field closures mandated by the City of Burlington, poor air quality classified as 'High' health risk by the Province of Ontario, or inclement weather conditions such as lightning and severe thunderstorms that pose a risk to our clients or staff, no refunds or credits will be issued. While KidsPlay Sports is not obligated to do so, we will endeavor, in good faith, to reschedule the affected classes based on field and gym availability.
Voluntarily Missed Classes
We regret that we cannot offer refunds or credits for classes missed voluntarily, whether due to vacation, illness, or other personal reasons. This includes instances where a participant is unable to attend part of a week-long camp due to family circumstances.
COVID-19 Cancellation Policy
In the unfortunate event that a season is canceled before its commencement, KidsPlay Sports will strive to reschedule to a later date. If rescheduling is not feasible, full refunds will be issued.
If a season is interrupted partway through due to unforeseen circumstances such as COVID-19 outbreaks or city construction projects, KidsPlay Sports will determine a prorated credit based on the number of remaining sessions.Credit Utilization
Credits issued are valid for any available programming offered by KidsPlay Sports until the end of the calendar year in which they were issued. Participants can utilize these credits for any regularly scheduled programming.
We appreciate your understanding and cooperation with our policies as we work to ensure the safety and enjoyment of all participants. Thank you for choosing KidsPlay Sports.